According to the Legal Evening News, Da Vinci Home has opened a customer service hotline for nearly a week, but the specific returns and claims have been very secret. Some consumers have reported to our reporter that if consumers want to return goods, they need to provide a quality report. Only if they prove that there is a quality problem, Da Vinci will discuss this one-on-one.
When the city's industry and commerce department has not announced the results of the investigation, Da Vinci's "uncertainty" in accepting consumer returns is suspicious.
Mr. Li said that he wanted to return the Italian furniture at home, but Da Vinci not only asked him to produce proofs such as invoices and purchase contracts, but also asked him to find quality inspections by relevant departments. Talk to him about returns.
"Why do I have to submit the test myself? This is what Da Vinci should deal with. The inspection of those sofas and beds is destructive. In case of any loss, who will be responsible?" Mr. Li said.
Mr. Huang, the relevant person in charge of the Da Vinci public relations department, admitted that consumers are indeed required to provide quality inspection reports. "This is to prevent some consumers from taking advantage of it. If they have used furniture for many years, how can they return it? There is no way to return it."
However, Mr. Huang did not give a deadline for how many years of furniture he has used cannot be returned.
So, for the unqualified products determined by the Shanghai Industrial and Commercial Department's random inspection after the incident, as well as the counterfeit furniture brands reported by CCTV, do consumers also need to re-test each? Mr. Huang responded that the problematic products confirmed by the relevant state departments will be resolved according to law, but as of now, the final test results of the relevant state departments have not been announced.
The implication is that if consumers want to return the previously exposed brand furniture such as Cabriti, they still need to test it by themselves.
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