Nowadays, everything pays attention to vouchers and pay attention to evidence; to buy things, not to keep invoices, and to have no orders, there is simply no reason why a business will deal with you. Then I told everyone about how the group purchase network helped me to refund the amount that should be deducted if I lost my order.
In attending the group buying conference organized by the group purchase network, I ordered a sun drying rack. When the payment was made, the full amount was paid off, and it was considered that when the business would naturally return the money to me, it would not be too serious. During May 1st, I was prepared to let the merchants come to the door to install. At this time, I found out that my order could not be found. Many companies that had previously been installed did not take away the blue orders and stayed in my house. They only asked us to tear our own orders. You can do it. So I think this time, as long as I know the order number and my U card number on it, the result Sunlight Hardware said to take orders, otherwise the group purchase network will not pay Sunlight Hardware. No way, but had to pay in full, and did not enjoy the benefits of deductions, which can be a huge loss.
There is no way to identify themselves with bad luck. Whoever told me that I did not save my orders properly, but I was not willing to do so. I paid a sum of money, so I took a try on my mind and posted on the website of the group. Looking for help. In the opinion of this situation, the website will find all kinds of reasons for rejection, such as: The website can reject users and the like on the grounds that the order has been lost. Therefore, posting on the website is just a way of venting. There is no expectation that the website will manage me and will give me a solution. Did not think, less than half an hour after posting customer service Shen to get in touch with me, let me not hurry, the site faxed a copy of the order to the user, follow-up by the site customer service to help me deal with, and will be in one or two days and the business Contact helped me to solve the problem.
The quality of the service of the group was really nothing to say, the feedback was too timely, helped me to solve the big trouble, and helped me to negotiate with the Sunshine Hardware refund matters.
I didn't think that I lost my order once again. The thing is this: I hadn't been able to give me specific time by confirming the timing of the order and payment with Sunshine Hardware, but they said that they would confirm with the group purchase network. As a result, the time was delayed. When I think of it I'm going to refund, the order can't be found. Only cheeky but also found the customer Xiao Shen, I hope he can send another order. I didn't think that the website was not too boring. I actively contacted the merchants and confirmed the refund. After telling me the way to negotiate the refund, I only paid for it. Help me get it. This is really convenient. Their service is really human.
The attitude of the group buying network to this matter is really beyond my expectation. The website actively and promptly addresses all issues raised by netizens and promptly resolves these issues, fully embodying the website’s service awareness and Ability to communicate well with merchants. After this incident, I have more confidence in Shang Tu, and next time I am going to renovate, I must also find a group purchase network.
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