According to the “Morning Morning Post†report, the Consumer Protection Committee of Shanghai’s Pudong New Area has received a lot of consumer consultations or complaints. This is due to the failure to open faulty home appliances during the “Three Guarantees†period, or to find non-manufacturers to specify repairs. Personnel perform maintenance, resulting in the product can not enjoy the "three guarantees."
The main components of Mr. Fan’s water heaters were repaired for 5 years. Before the water heater leaked, the manufacturer's maintenance staff told him that he had a problem with the water pipes. As the water pipe is an accessory, not a major component, it is not within five years of repair and must be paid for repair. In this regard, Mr. Fan is skeptical and believes that the manufacturer discovered that the water heater was about to exceed the “three guarantees†period and deliberately pushed it. In order to confirm his own thoughts, Mr. Fan sought help from a friend and opened the water heater for inspection. As a result, not only was the problem not found, but it could not be restored and there was no way to install it. In desperation, Mr. Fan can only look for manufacturers to repair, but the manufacturers have made it clear that the water heater has been man-made damage, and can no longer enjoy the "three guarantees" period should enjoy the service policy, the consequences can only be users themselves. In the end, under the mediation of the Pudong New Area Consumer Protection Committee, the manufacturer agreed to repair Mr. Fan’s water heater and only charge for the accessories.
According to the provisions of Article 17(2) of the “Regulations on the Restitution of Some Goods for Replacement and Responsibilityâ€, “Three Guarantees†are not implemented for non-burdened “Three Guarantees†repairers who cause damages, but charges can be repaired. Therefore, the Pudong New Area Consumer Protection Committee solemnly reminded consumers: Regardless of any purchase of goods, as long as there is an indication of the "three guarantees" period, in the "three guarantees" during the quality problems do not recklessly move, do not find some non- Manufacturers designated maintenance personnel for maintenance, should go to the designated maintenance point for professionals to detect and repair. If there is any disagreement with the inspection results of the maintenance personnel, they can be checked by the manufacturer's after-sales service center or quality and technical supervision department. (
Water heater brand Linne water heater
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